Return Policy

Return Policy

We want you to be completely satisfied with your purchases. If, for any reason, you are not happy with the product you received, we offer the possibility to return it under the following conditions:

1. Return Period
   You can return products within 14 calendar days from the date of receipt.

2. Condition of Returned Products
   Products must be in the same condition as when you received them, sealed, unused, and in their original packaging with all tags intact. Returns will not be accepted if these conditions are not met.

3. Return Procedure
   To return a product, please contact us by email at [company's email] or complete the return form available on our website. We will guide you through the process and provide you with the necessary information to return the product.

4. Return Shipping Costs
   Return shipping costs will be covered by the customer, except in cases where the product is defective or does not match the order placed.

5. Refund
   Once we receive and inspect the returned product, we will process the refund for the amount paid. The refund will be made using the same payment method used for the purchase. The refund will be processed within 14 days from the receipt of the returned product.

6. Products Not Eligible for Return
   Customized products or those that have been unsealed (in the case of hygiene or cosmetic products) cannot be returned, according to applicable legal regulations.

If you have any questions or concerns regarding our return policy, feel free to contact us.